Shipping policy
Shipping Policy
1. Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped along with a tracking number.
2. Shipping Rates & Delivery Estimates
- Standard Shipping: Estimated delivery time is 5 to 10 business days depending on your destination country (including major markets like the US, UK, Europe, and UAE).
- Shipping charges for your order are calculated and displayed clearly at checkout before payment.
3. Customs, Duties & Taxes
- Orders shipped internationally may be subject to import duties, taxes, and custom fees levied by the destination country once the shipment arrives.
- These additional charges for customs clearance are the responsibility of the recipient.
4. Order Tracking & Status
- Once your order has shipped, you will receive an email containing a tracking number. Please allow 24 to 48 hours for the carrier's tracking system to update.
- If you have not received your tracking update within 5 business days of placing your order, please reach out to us with your name and order number.
5. Damaged, Lost, or Missing Packages
- If your package arrives damaged, please take clear photos of the item and its packaging immediately and contact our support team.
- For packages marked as delivered but not received, please check with household members and local postal carriers before opening a inquiry with us.
6. Contact Information
If you have any questions regarding your shipment, please reach out directly:
- Email: tracy@xcfootwear.com
- Address: 双龙西路166号 M2栋804室 晋江市 362200 Fujian, China
- Phone: +86 131 1098 3636